Privacy policy

1. Who we are

TEDZ Integrative Systems LLC ("TEDZ," "we," "us," or "our") is a Texas limited liability company. We build, operate, and continuously improve AI-powered lead capture, customer engagement, and Revenue Operations systems for local service businesses. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit tedzintegrativesystems.com or interact with our services.

2. Information we collect

We collect information you voluntarily provide through our website chat (Jordan), intake and booking forms, email, or phone. This includes:

• Your name, phone number, email address, and business name or type
• The content of your chat conversations with Jordan
• Any other information you choose to share during an inquiry or consultation

We also automatically collect technical information when you visit our site, including your IP address, browser type, device type, pages visited, and referring URL. This information is collected through standard server logs and a privacy-first analytics tool configured to store no personally identifiable information.

If you call our demo line, that call may be recorded for quality assurance purposes. A verbal recording disclosure is given at the start of every call.

3. How we use your information

We use the information we collect to:

• Respond to your inquiries and deliver the services you request
• Follow up with you regarding your interest in our products or services
• Schedule appointments and consultations
• Send service-related SMS messages when you have opted in
• Improve Jordan's accuracy and our platform performance
• Detect and prevent fraud, spam, and abuse
• Comply with applicable law

4. Jordan AI employee and voice calls

Our website and phone line feature an AI employee named Jordan. Jordan is not a human. Jordan is software designed to answer questions about our services, collect basic contact information, and facilitate appointment scheduling.

Chat conversations with Jordan are stored for follow-up and service improvement. Phone calls to our demo line may be recorded; a recording disclosure is given verbally at the start of every call. If you provide verbal consent during a recorded call, you may receive a single follow-up text message containing a link to our intake form. That message is governed by the SMS consent terms in section 5 below.

Jordan may occasionally provide incomplete or imperfect responses. For definitive answers about our services, contact us directly at [email protected].

5. SMS communications

By providing your phone number, you agree to receive SMS messages from TEDZ Integrative Systems LLC regarding your inquiry, appointment requests, scheduling, and customer service communications. Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to opt out. Consent is not a condition of purchase.

Help: TEDZ Integrative Systems: For assistance, visit tedzintegrativesystems.com or email [email protected]. Reply STOP to opt out. Message and data rates may apply.

Message frequency: Message frequency varies based on your inquiry and service activity.

Message and data rates: Message and data rates may apply. You are responsible for any fees charged by your mobile carrier.

Carrier disclaimer: Carriers are not liable for delayed or undelivered messages. Mobile opt-in information and consent data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

6. How we share your information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who help us operate our platform, including our voice AI system, messaging delivery provider, email delivery provider, payment processor, scheduling platform, error monitoring service, and web analytics provider. These providers are bound by data protection agreements and may only use your information to deliver the services we have contracted with them.
• With law enforcement or government authorities if required by law, court order, or other legal process
• To protect the rights, property, or safety of TEDZ, our clients, or others

7. Analytics and error tracking

We use a web analytics tool configured in a privacy-first mode. No personally identifiable information is stored in the analytics platform. We collect aggregate usage data such as pages visited, session counts, and general geographic region to understand how our site performs.

We use an error monitoring service to detect and debug technical issues. Before any error data leaves our servers, personally identifiable fields are stripped. This includes message content, chat history, phone numbers, email addresses, and form field values. Error reports contain only technical stack traces without associated contact data.

8. Data security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers. All data is stored in a cloud database with row-level security controls that limit access to authorized users only.

No method of electronic transmission or storage is completely secure. If you believe your information has been compromised, contact us immediately at [email protected].

9. Data retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law. Lead and conversation records are retained while your inquiry is active and for a reasonable period thereafter for legal and business continuity purposes. If you request deletion of your personal information, we will comply within 45 days, subject to any legal obligations that require us to retain certain records.

10. Your rights

Texas residents have rights under the Texas Data Privacy and Security Act (TDPSA), including the right to confirm whether we process your personal data, access and correct that data, request deletion, obtain a portable copy, and opt out of any sale or targeted advertising. We do not sell personal data or use it for targeted advertising.

California residents have similar rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we have collected and to request deletion.

To exercise any of these rights, submit a request at tedzintegrativesystems.com/privacy-request or email [email protected]. We will respond within 45 days. If we deny your request, you may appeal by contacting us at the same address. Texas residents whose appeals are denied may file a complaint with the Texas Attorney General.

11. Children's privacy

Our website and services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly. If you believe we have collected information from a child under 13, contact us at [email protected].

12. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our site or services after an update constitutes acceptance of the revised policy.

Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

TEDZ Integrative Systems LLC
Email: [email protected]
Website: tedzintegrativesystems.com